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Cannot create Jira Service Desk Service Portal Accounts with specific e-mail addresses

Dirk Dettmann
Dirk Dettmann
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August 20, 2018

We have a customer for our service desk who uses the e-mail suffix (domain name) msg.group. I cannot assign users with this domain name for out Jira Service Desk service portal.

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Gregor Kasmann_Actonic
Gregor Kasmann_Actonic
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August 20, 2018

Dots in an email name should not be a blocker. Does the user have any permissions on a Jira Service Desk project? I.e. Service Desk Customer?

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