Cannot create issues

[Krishna Bonda]

Rambanam Prasad:

well I had system administrator extra profile under users and I am not sure whats the use of it. but it has been like that right from we started using JIRA all of a sudden we are experiencing this.

Further jjdeutscher:

Even I have observed this.

We need an immediate fix on this as it is effectiving our business.

It is vital for me and the business as well.

[Kristofer Eriksson]

Fyi, under Application Access, we have 3 remaining users, still having the issue! We are on OnDemand

[Christoph Diefenthal]

Same issue here - I also removed all the users from the users group. Even the users whichnever had Application Access and never logged in. They are only there because of an import test - is that a problem? Do I also have to delete every user which does not have access?

[Jan-Joris Deutscher]

We have the same problem as of this morning.

One more thing we noticed was in the
Application Access page. Here were 3 additional products named with the message: exceeded by 1 user (confluence, bamboo). We dont have the products and no users were checked.

Please fix this soon, our business is down because of this.

[RambanamP]

is this on ondemand or installed jira?

[Krishna Bonda]

Rambanam Prasad:

In Application Access I have 10 users.

In users group it is showing up 11 ( system administrator has been listed out extra). Within the above 10 users I am having admin access, but I am not sure about this extra system administrator.

[RambanamP]

i think that should be the problem, remove one user from Jira-Users Group and try!!

[Alexey Bogdanov]

As I know the number of active users is controlled in Application Access section. I have 9 users there.

In Users group there are more than 10, but why does it matter?

[Alexey Bogdanov]

The same thing. All work is blocked. We cannot use Jira.