The username exists in both cwd_user and app_user tables. But I can't find it through user management or through RESTful api (I am sure I selected "all users" not "active only" or "JIRA software only"). What is the possible cause?
Hello @guomin_ren, has the person for whom you are searching logged into Jira? Until they do, the "stub" for that person may exist in the tables but the user account is not visible in the application.
Hope this helps, if so, please click the green "Accept Answer" button so others see the flag in their search results.
Cheers, Larry Brock
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