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Cannot read resource (Big Picture)

Newer May 28, 2020

Hi,

I recently upgraded Jira from 7.x to 8.5.4 and now I am facing problems that plugin is not working properly. I have some errors regarding this error, but those are not very informative (at least for me). Could someone help me to understand where is the root cause?

2020-05-29 08:14:29,281+0300 http-nio-8080-exec-6 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=5ad0e04d
-cc9e-4eb9-b958-af98cec07605, interpretedMsg=, cause=java.lang.RuntimeException: Cannot read resource application/dist/ep/bp.
ep.SkillWidget.e844264928c160f05c2251af33c97164.js, stacktrace=java.lang.RuntimeException: Cannot read resource application/d
ist/ep/bp.ep.SkillWidget.e844264928c160f05c2251af33c97164.js
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:204) [atlassian-plugins-webresourc
e-4.1.3.jar:?]
at com.atlassian.plugin.webresource.transformer.CompileTimeTransformer$1.writeTo(CompileTimeTransformer.java:59) [atl
assian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$8.writeTo(ResourceServingHelpers.java:465) [a
tlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$9.writeTo(ResourceServingHelpers.java:477) [a
tlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$3.writeTo(ResourceServingHelpers.java:264) [a
tlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$2.lambda$writeTo$0(ResourceServingHelpers.jav
a:187) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.cache.filecache.impl.PassThroughCache.cache(PassThroughCache.java:18) [atlassian-plugins-webr
esource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$2.writeTo(ResourceServingHelpers.java:187) [a
tlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Controller.lambda$sendCachedInProduction$0(Controller.java:325) [atlass
ian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.cache.filecache.impl.PassThroughCache.cache(PassThroughCache.java:18) [atlassian-plugins-webr
esource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Controller.sendCachedInProduction(Controller.java:325) [atlassian-plugi
ns-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Controller.sendCached(Controller.java:288) [atlassian-plugins-webresour
ce-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Controller.serveResource(Controller.java:216) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Controller.serveResource(Controller.java:65) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Router$2.apply(Router.java:45) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.http.Router$2.apply(Router.java:43) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.callHa
ndler(BaseRouter.java:167) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.dispatch(BaseRouter.java:144) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:65) [atlassian-plugins-webresource-4.1.3.jar:?]
at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:28) [atlassian-plugins-webresource-common-5.2.3-96cf760eb.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-7.0.2.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-5.2.3-96cf760eb.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.2.3-96cf760eb.jar:?]
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.2.3-96cf760eb.jar:?]

This is only the half errors, but I guess it's enough to understand

1 answer

0 votes
Patryk-SoftwarePlant
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June 10, 2020

Hi,

As a first step, I recommend disabling and re-enabling the plugin. If this solution will not help, please raise a Service Desk ticket right here with fine-grained logs attached.

Here you can find a short video that shows how to correctly generate fine-grained logs of BigPicture.

Cheers,

Patryk

Newer June 10, 2020

Hi,

 

Tried to remove and install again this application, but problem still exist. I guess only support could resolve this issue

Newer June 16, 2020

Raised the ticket. Temporary solution is to clear cache from Big Picture configuration

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