Cannot see user stories within the backlog

[Karthik Nadella]

For some strange reason, I don't see the user stories within the backlog and I am not sure if something changed within JIRA software or is it the settings that we have to configure to see the user stories within the backlog. 

Please advice. 

[Monika Rani]

Hi @Karthik Nadella ,

Welcome to the community! You should check your board filter for this. You can check the filter query go-to board setting -> general-> filter query

Please have a look at the below images for your reference.

[Italo Qualisoni [e-Core]]

In case you are using Kanban board, I would recommend you to check for the Columns status mapping, check what status is mapped to your backlog:

1. Go to your board, then select more () > Board settings.

2. Click the Columns tab.

https://support.atlassian.com/jira-software-cloud/docs/configure-columns/

[Karthik Nadella]

@Italo Qualisoni [e-Core] , Thank you for your response. I have the epic panel enabled within the column setting but that does not show me the user stories within the backlog. 

Is there anything else that I need to check to see the user stories under the backlog? I dont want to move 1 sub-task at a time into our to-do 

[Italo Qualisoni [e-Core]]

Can you send us a screenshot of the column settings on your board? And also send us your filter JQL, this will help us to check the issue.

You mentioned about sub-tasks, it's expected that sub-tasks are not displayed in backlog view.

[Karthik Nadella]

JQL - project = test AND issuetype = Story AND component = "WS2A" ORDER BY Rank ASC

FYI - It's only sub-tasks of the user stories that are being displayed and not the user stories

[Karthik Nadella]

[Italo Qualisoni [e-Core]]

Hi @Karthik Nadella ,

This is strange, because your JQL should return only the Stories and you are seeing the subtasks instead. I would recommend you to open a ticket to Atlassian https://support.atlassian.com/contact/

[Karthik Nadella]

@Monika Rani , Thank you for responding. 

I went to the board setting and was able to create a filter to should just the user stories and after assigning the filter that I saved for user stories under filter query I cannot see the stories under backlog. Is there anything else that I need to check to see the user stories under the backlog? I dont want to move 1 sub-task at a time into our to-do 

[Alex Tartakovsky]

I have the same exact question and situation as above.