Cannot unlock a locked custom fields for atlassian cloud

[Nivas Vivekanandan]

Hi this is our atlassian cloud domain: https://federatedwireless.atlassian.net/

How do we unlock custom fields ? I have no idea how to access the database to execute the commands which you have specified in the below article:

https://confluence.atlassian.com/jirakb/how-to-unlock-a-locked-field-779158866.html

[Mandi Chiancone]

Here is a link from a JIRA Community Champion that might solve your challenges.  This is the same way that we have navigated around locked fields.

https://community.atlassian.com/t5/Jira-questions/How-to-unlock-fields-in-Jira-Cloud/qaq-p/312250