Cannot use 'Transition Issues' operation in Bulk function

[NICOLETTA HADJILAMBI]

Hi, 

I am trying to user 'Transition Issues' operation in order to change field 'Resolution' from 'Unresolved' to 'Done'.

I configured the Permissions for the project as below:I still have no access to 'Transition issues' in Bulk functionality: 

Can you help me please? 

[Shalini Pradhan]

Hello @NICOLETTA HADJILAMBI ,

Good day! Welcome to Atlassian community :)

Can you check if there is any property set on the status ( that the workitem is currently on )  in the workflow used by the workitem  ?

[Amanda Culver]

Seven eight nine

[Amanda Culver]

Each of the projects that hold work items in your filter have their own permission set.

[Project] > Project Settings > Permissions > Transition Issues

To the right of this will be a list of

• groups
• project role(s)
• etc

that are allowed to transition issues in the projects that share this permission scheme

You do not have the 'Transition issues' permission in every project.

Your solution is to either

1. narrow your filter to only the projects you do have the permissions for, then request other project admins/members to transition the rest.
   OR
2. To update the permission schemes to add the Jira-administrators group to the 'Transition Issues' permission.

CAUTION :
Changes to the permission scheme will impact all Jira projects that share the permission scheme. 
There may be workflow implications / automations on the transitions that may have side-effects to this transition. 

[NICOLETTA HADJILAMBI]

Hi @Amanda Culver , 

Thank you for your answer. 

I have all the permissions set correctly. I am the admin for the system. 

I am attaching the screenshots to see what I have set up. 

[Matteo Vecchiato]

Hi @NICOLETTA HADJILAMBI , despite of permission, there could be a condition or validator in the transition inside the workflow that block the execution of transition.

I suggest to check the workflow transition and verify the conditions and validators.

[Amanda Culver]

@NICOLETTA HADJILAMBI Hi there,

@Matteo Vecchiato is right, there could be workflow conditions/validators - that's defo something to check.

However, being a system admin allows you permissions to administer the system (see global config, create and apply workflows, etc) but it doesn't override Project permissions.

If just one of the issues in your filter is 

• in a project that has a permission scheme that dictates that only people with the project role 'Developer' can transition issues - if you're not a developer in that project, then you can't transition an issue
  How do Jira permissions work? | Jira Cloud | Atlassian Support
  
  
• in a status that has a validator requiring the transitioner to be a project Administrator, if you're not a project administrator, then you can't transition an issue (to @Matteo Vecchiato's point) 

You can check this by narrowing the scope of your filter to a project with known permissions and workflow conditions/validators.

[NICOLETTA HADJILAMBI]

@Amanda Culver and @Matteo Vecchiato 

Thank you for your answers! 

We solved it through database update. 

[Matteo Vecchiato]

Hi @NICOLETTA HADJILAMBI ,

Welcome to Atlassian Community and thank you for your question.

I guess it's missing the global bulk change permission. Please have a look in:

https://community.atlassian.com/forums/Jira-questions/Grant-permission-to-bulk-transition-issues/qaq-p/843251 

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/ 

Hope it helps

[NICOLETTA HADJILAMBI]

Hi Matteo, 
Thank you for your answer. 

I tried the global permission and changed it as below but still cannot access 'Transition Issues'.

[Matteo Vecchiato]

Hi @NICOLETTA HADJILAMBI ,

Please check if corresponding transition has a condition or validator that block the execution.

Also check if directly in the work iteam you can "manually" transition to the following status.

Regards

[NICOLETTA HADJILAMBI]

Hi @Matteo Vecchiato 

I checked in one of the issues that I want to change, and in permission helper I have permission in Transition Issues.