Cant link task to epic

[Arief Ramadhan Heldian]

Hi Community,

Much user on my company cant link their task to epic there is error message "You can only set epic link for issues on story level" 

What I must do and how to solve this

Regards,

Thank you All,

[Dam]

Hi Arief, 

Apparently this bug is coming from your hierarchy setting in Roadmap. 

You should try something to make sure its really a bug related to Roadmap: 

1. Disable Roadmap on this project board: https://support.atlassian.com/jira-software-cloud/docs/enable-and-disable-the-roadmap/
2. Then try again to link task to epic 
3. Let us know the result ;) 

Then after disabling Roadmap on your board, you can link Tasks to an Epic, we can dig and find how to change your issue hierarchy in Roadmap. 

Let me know... 

Cheers,
Dam. 

[Arief Ramadhan Heldian]

Hi Dam,

Thank you for your answer and help before I do it.

Question is there any impact to the project when I disable roadmap ? 

Is it bug happen to all jira cloud user ?

Regards,

[Dam]

> Question is there any impact to the project when I disable roadmap ? 

You will not be able to use Roadmap, but existing plan will remain when you activated back normally. 

Only the current board and project are impacted.

> Is it bug happen to all jira cloud user ?

No I think there is a misconfiguration in your Roadmap issue hierarchy, the issuetype Task is not in the config I guess, but with a standard plan, you cannot configure it apparently so it's strange... 

That's why you should test to disable Roadmap on this board for this project, to make sure it's really coming from Roadmap... if the bug still happen after disabling Roadmap then we can search elsewhere ;)

Dam.

[Arief Ramadhan Heldian]

Currently we use advance hierarchy roadmap on our cloud.

I check on their project board setting roadmap already disable

Any advice for fix the issue ?

Regards,

[Dam]

Here is the doc for issue hierarchy config: https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/

Have a look in the config, some issuetypes are missing I think.

[Ivan Stasialovich]

Hi @Dam !

I'm facing the same issue right now(prev week everything was good and we didn't change anything in settings) 

And here you can check our hierarhy 

[Dam]

Hi @Ivan Stasialovich 

Your issuetype config seems good, now please check your custom hierarchy levels to your Advanced Roadmaps plan:

• the doc to access it is here: https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/
• "Now that you’ve created the issue type and added it to your issue type scheme, select > Products, then select Advanced Roadmaps hierarchy configuration from the menu on the left."

If an issuetype that you want to create is missing in the hierarchy levels on your Advanced Roadmaps config, then you can't link this issuetype to epics... 

prev week everything was good and we didn't change anything in settings

This is weird but check the hierarchy levels on your Advanced Roadmaps config please, just to be sure that everything is ok there...

Let me know ;) 

Cheers,
Dam. 

[Arief Ramadhan Heldian]

Thank you so much guys,

Its work.

Regards,

[Ivan Stasialovich]

@Dam Hi again, thanks for your replay!
But unfortunatly I already have both story and epic here. (I'm trying to create a story and connect it to the epic in my prev message)

[Dam]

@Ivan Stasialovich I think there is a problem in your hierarchy here... Story issue type maps to Program... 

Here is the default issue type hierarchy of Jira Cloud 

Linking any issuetype to Epic is working perfectly fine... try to review your hierarchy config but before doing that inform people cause it can have an impact on Roadmap plans and all... 

Dam.

[Ivan Stasialovich]

Thanks @Dam , that helped!