Cant manage sprints, when using new team field in board filter while all projects equal permissions

[dennis.kloppenburg]

Hi all, 

We are currently trying to use the new teams feature within Jira, but somehow if we use it on a teams sprint board filter, our product owners (who have permissions across all projects) cant manage the sprints anymore. I tried using the permission helper and somehow sometimes they can manage the sprint but most of the time they cant. i cant find a relationship between when they can or cant.

What can be wrong? our setup = each team has their own project with a board for all their own issues, sometime another team have an specific issue for another team and we would like to assign it to that team without the need of moving the issue. 

[Shane Giroux]

I recently had a similar issue and what I found was the issue for me is that I had not assigned the Team field to the Bug issue type screen. As soon as I did that, the sprint management buttons reappeared.

So ensure that the Team field is assigned to each issue type screen that will appear in your query and that may resolve it for you, as well, @dennis.kloppenburg 

[Trudy Claspill]

Hello @dennis.kloppenburg 

Welcome to the Atlassian community.

If your filter does not explicitly name the projects, then the user must have the Manage Sprint permission in absolutely every project in the entire Jira instance including all Software, Work Management, and Service Management projects.

If they don't have the permission in any one project, that will block them from managing sprints in the board.

It doesn't matter if there are any issues in those projects that otherwise match the filter. When the filter does not explicitly name the projects to include then the permissions are evaluated for all projects in the instance.

Is there any project in the instance where the user doesn't have the Manage Sprint permission?

[dennis.kloppenburg]

So thats the part i dont get, i have 1 permission set across all projects where the Product owner group have manage sprint permissions but somehow it still doesnt work. How can i figure out what the culprit is ?

Does this also count for Jira product discovery ? thats the only project which doesnt have permission sets like the other Jira projects.

[Trudy Claspill]

I suspect that JPD projects are considered when the filter is evaluated, because JPD projects are included in the list of project seen by Jira Administrators when they click on the gear icon (near their avatar) and select Projects, in Jira.

You would also need to consider any Team Managed projects that exist in the system since those use project-specific permissions rather than the Permission Scheme(s) that are assigned to Company Managed projects.