Cant's see my new custom field when creating a new story

[flacoursiere]

I've been doing this for 3 years now, I give a class on Jira in our fall semester and this hasn't been an issue before.  I try to follow all the notes I took to add a custom field but nothing does it.  I still can't see it when I create my stories.

What am I doing wrong ?

Step to reproduce.

In Jira Software Cloud

Click the 'cog' on the far right -> click 'issues'

On the left menu click 'Custom Fields'

Create my field 'Demo Plan' field as a Text Multiline field  (When the story is DONE, one must enter all the steps in the UI to show that the story is indeed functional)

I have associate my new custom field with all 3 screens that are available (Default Screen, Workflow Screen, Resolve Issue Screen)

In the past, these steps used to be enough to see my custom field in my stories.

Thanks for your help,

Francois

[Trudy Claspill · Accepted solution]

Hello @flacoursiere 

Welcome to the community.

Did you add your new custom field to the Field Configurations (for the various issues) used in the Field Configuration Scheme assigned to the project?

Have you checked the Issue Layout to see if the field is Hidden When Empty?

[flacoursiere]

Yes I did that step also.  But my new field is already in the Default Field Configuration that comes standard with Jira.  And also, I have never seen where to assign my new field configuration.  So there is a new one but it's not used anywhere else.  

As for the Issue Layout, it is not hidden.  There is an option to 'hide' my field when I edit it so it has to be at the 'show' status if I can change it to 'hidden'.

Is there anything else I should check?

Thanks for the pointers,

Francois

[Trudy Claspill]

Can you confirm for us which type of project are you working with - Team Managed or Company Managed? it will say at the bottom of the navigation pane on the left.

For a Company Managed project, a Jira Administrator would be able to change the Field Configuration Scheme assigned to the project by going to Project Settings > Fields, and selecting Use A Different Scheme from the Actions menu.

If you happen to be using a Team Managed Project, the method for adding custom fields is entirely different than the method used for a Company Managed project.

[flacoursiere]

Yes, I remember choosing 'Team Managed Project'.  First time that I've seen this screen.  Jira did not have this choice before.

Here is a screen shot of the definition of my field (Demo Plan)

[Trudy Claspill]

If the project you are working with is a Team managed project, the available functionality and the methods to customize it are different. Team Managed projects do not use the schemes that are defined through Jira Administration functions, nor do they use the Custom Fields defined there. Team Managed projects are designed to be entirely independent from other projects, and so the customization options are imbedded in the project itself.

Here is a link to a page with links to info on how Team and Company Managed projects differ

https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/

And here is a page specifically about adding custom fields to Team Managed projects.

https://support.atlassian.com/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/

[flacoursiere]

Thank you so much. 

It worked indeed.  

[Trudy Claspill]

I'm glad I could help.

[elizabeth_jones]

Have you tried "Find your field?"

[flacoursiere]

That's an interesting dialog.  How do you show this dialog ?  I have never seen any menu allowing me to 'find my field'.

[Trudy Claspill]

That option is available only to users that are administrators. If you are an administrrator, the option should show when you click the ... button above the context fields area, in the upper right of an issue details display.