Cant use the Github for Jira integration app

[Rani Shwaiki]

Whenever I try to integrate github with Jira using the official application by atlassian it never seems to work.

I press the get-app button which works, and seemingly installs the app, but when i press the get started button afterwords,  it redirects me to a blank jira page the loading icon that does nothing then after 2 minutes a pop-up error says something went wrong.

i've tried uninstalling and installing again, i tried removing and adding the jira permissions in github and still does not seem to work.

i'll attach an image of the blank page, and for context we use a github organization and cloud jira.

[Mathieu Lepoutre {Exalate}]

Dear @Rani Shwaiki I work for Exalate.

It offers a fully decentralized integration, giving each side complete control over what data is shared and how it’s mapped. Developers can stay in GitHub, project managers in Jira, and both sides stay aligned.

This is a perfect use-case for it.

Please have a look here: https://exalate.com/integrations/

Thank you and have a great day.

Kind regards,
Mathieu Lepoutre

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Rani Shwaiki

Since you’re hitting a blank screen and timeout error after clicking "Get Started," it’s likely something is breaking in the OAuth flow or the app permissions handshake.

Here’s how the setup should work with Atlassian’s GitHub for Jira app:

• Go to Jira Cloud > Apps > Find new apps
• Search for GitHub for Jira and install it
• Click Get Started to begin the authorization flow
• In GitHub, approve the app and choose the repositories you want to connect
• Once linked, any GitHub activity (commits, PRs, branches) that includes a Jira issue key (like ABC-123) will automatically appear in Jira

If that’s not working—even after reinstalling and resetting permissions—there may be an issue with browser cache, app scope mismatch, or missing admin privileges on either side. Try doing the install from an incognito browser and make sure both your Jira and GitHub accounts have admin rights for their respective orgs.

If you want a deeper integration—like syncing statuses or updating custom fields based on GitHub activity—OpsHub Integration Manager, an Atlassian Solutions Partner can help by:

•  GitHub Issues, Epics and history of development, like Commit Information, Pull Request, etc., to a Jira project
• Linking GitHub repos to multiple Jira projects or workflows
• Keeping your issue tracking and development activity fully traceable, without needing manual tagging.

Hope it helps!

[Mohanraj Thangamuthu]

Hello, Good day. From the URL it looks like its failing at post install status. Could you check the HAR logs to find the exact error code and end point of the error?