Card colors stopped appearing on my backlog

[Deleted user]

Card colors seem to have stopped appearing on our main board. It is setup as such, and we added the component/s to the card layout.

They still appear fine on other boards. Is there something I'm doing wrong?

[Angélica Luz]

Hi James,

Just for us to better understand and help you with this issue, can you please let us know what project type (template) are you using? Is it classic or next-gen?
Was there any change in your instance?
I've tested on a kanban board and it works correctly.
Are you the only user facing this issue?

Regards,
Angélica

[Deleted user]

Hi there,

All users in our instance are seeing this. The project is a regular project, I believe it's classic (it was created before "next-gen" was introduced).

One thing to note, I'm using two very similar workflows (one just has a validator on creation to ensure certain fields are filled) for stories vs everything else. They allow all statuses to transition into each other:

[Angélica Luz]

Hi James,

I created the same workflow here but I wasn't able to reproduce.
I've found a bug and I would like you to check if perhaps is this issue that is happening on your project:
- https://jira.atlassian.com/browse/JSWCLOUD-17160
Can you please validate if the filter has a custom field where some value was deleted?

Regards,
Angélica

[Deleted user]

Sorry, @Angélica Luz I just saw this. The filter does not have any custom fields, it is still not working. The blacked out fields are just employee usernames.

[Angélica Luz]

Hi James,

The screen is different from what I see on a SW project.
Would it be possible to send a screenshot of the entire screen?

Regards,
Angélica

[Deleted user]

Oh! I see what you mean!!! Yes, that fixed it, thank you!

[Angélica Luz]

Hi James,

Awesome! I'm glad that everything is working.
If you have any other question, please count on us.

Regards,
Angélica