Case transition in according with workflow

[vladislav_aseyev]

Hi all. 

We use Jira Cloud.

We have Simplifying Service Desk Workflow(1st screenshot)

From "In progress" case can be mowed only in "Resolved?"

For "Closed" case from "Resolved?" we need change status to "new"-"in progress" - "Closed"

Can it be improved?

Thank you

[John Funk · Accepted solution]

Hi @vladislav_aseyev  - You should be able to modify the workflow as a Project Administrator if it is a simplified workflow. 

Otherwise, you can copy this workflow to create a new workflow, make the changes you want and attach the new workflow to the project. 

[vladislav_aseyev]

Thank you

[John Funk]

You are welcome. Post back here if you run into any problems. 

[vladislav_aseyev]

Can you help to understand Project Admin's settings. I have admin's permissions in Jira, also added myself to project uses this Workflow for change it, but I see 'You cannot perform this operation on a draft workflow.' error when changing transition in WF

[John Funk]

That's a very weird thing that Jira does in certain situations. When that happens, you have to copy the workflow and make changes to the copy, Then put the new workflow in your workflow scheme to make it active. 

[vladislav_aseyev]

Thank you for your help. 

[John Funk]

Glad I could help!

[Marcus Mattsson]

What are you asking?

[vladislav_aseyev]

I saw that question was lost. Question edited