Change organization admin and payment details

[Евгений Степченков]

Good afternoon,
I wrote a question earlier, asking for help to get an admin of our organization after the dismissal of employees who were previously admins with us. Atlassian support created a ticket for us - https://support.atlassian.com/requests/JST-1162845/ but no one helped us. 

Today, our access was blocked due to non-payment of the tariff in Jira. We dont have access to the admin panel or billing on any of our accounts. What should we do? Atlassian support promised to solve the issue 2 weeks ago. But no one has returned to us with a solution.

@Prachi Bolar 

[Prachi Bolar · Accepted solution]

Hello @Евгений Степченков ,

Thank you for reaching out here.

I see your ticket is active with the billing team and has been internally notified to look into prority 

You should get a response soon

Thank You,

Prachi

[Евгений Степченков]

What should we do now? We have absolutely no access. You haven't restored the admin org for us either, it's been more than two weeks already. The situation is completely unclear,

[Trudy Claspill]

Hello @Евгений Степченков 

I am sorry you are having issues getting your problem resolved.

I will flag this new post you have created to raise it to the attention of Atlassian team members. Most of this community's members are users of our own Jira products, not Atlassian team members, so we don't have direct access to help you.

For Billing issue you can contact the Billing support team directly through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/