Change organization admin

[Евгений Степченков]

Good morning,

Is there a way to change the administrator of organization? Our current organization admin has left the company, and we would therefore like to reassign this right to a different employee.

Is it something Atlassian support can help us with?

@Angélica Luz 

[Prachi Bolar · Accepted solution]

Hello,

Welcome to community :)

Since the org admin has left the organization the best way here is to recover their id or you can reach out to support here : https://support.atlassian.com/contact/

If you reaching out to support please make sure to include below things

- site admin of your instance 

- The email of the org admin who has left the org 

- the new org email who you want to make them as the org 

Note : If the org admins are of same domain then support will be able to validate these details quicker 

Thank You,

prachi

[Евгений Степченков]

@Prachi Bolar good morning!
Tell me, pls, what should I choose here to write about this problem to your support?

It's not clear at all yet. 

[Prachi Bolar]

@Евгений Степченков  I have created a ticket on your behalf : https://support.atlassian.com/requests/JST-1162845/ and routed it to the right team

Please add your comments to the ticket for any other information you wish to add

[Prachi Bolar]

This is the option that i selected

[Evgenii]

Hi, @Евгений Степченков 

Welcome to the Atlassian Community!

@Oleksii Melnyk  is absolutely right — if the organization administrator has left the company and you no longer have access to their account, only Atlassian Support can assist with regaining access.

In the meantime, I’ve reached out to the Atlassian team for help with this issue. They’ll get back to you within a few business days.

Thanks for your patience! 😊

[Евгений Степченков]

@Evgenii, thank you very much for your help! We are really looking forward to it.

[Oleksii Melnyk]

Hi @Евгений Степченков ! The fastest way is to restore his/her corporate account and log in from it and assign a new org. admin

[Евгений Степченков]

Unfortunately, we do not have access to this former employee's account and we are unable to contact him.

[Oleksii Melnyk]

Sorry to hear that. In that case, really only the Atlassian team can help you.