Changing Root Cause to a drop down menu

[Yassin Farboussi]

Hello 

I'm looking to change root cause from being a open field to a drop down menu of a selection of root causes. Is this possible ?

Thanks 

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

No.  You can not change the type of a custom field. 

(You can on Server/DC, but it is a database hack, and you can only change between certain types, and in one direction - date to date/time, short text to long text, select-list to multi-select-list, for example)

You will need to add a new "root cause" field of the right type, and if you need data from the old field, work out a way to migrate it.

[Sayed Bares [ServiceRocket]]

@Yassin Farboussi welcome to the community!

There is an open suggestion for this which I would suggest upvoting:

• JRACLOUD-68930