Changing the Assignee of an issue, the first character typed results in an error

[duncan-atkinson]

We have an issue where the population of the suggestions under Assignee fails when we type a character.

This is particularly prominent if using the shortcut 'a' to re assign the issue. but happens every time everywhere for me. but I have been able to re-assign someone when I open the issue in a separate tab.

If I manage to to type 2 characters then it appears to behave itself.

In user management we have 2 directories listed, Internal and Active Directory.

The error is

• Exception: Uncaught TypeError: Cannot read property 'value' of undefined
• Resource: http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK
• Line: 3342
• Column: 1792

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

Stack trace

• TypeError: Cannot read property 'value' of undefined
• at Object. (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3342:1792)
• at Array.filter ()
• at Function.b.filter.b.select (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK:1142:376)
• at Object.removeDuplicates (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3342:1591)
• at Class.formatSuggestions (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3342:3841)
• at Class.formatSuggestions (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK:1209:868)
• at Class.formatSuggestions (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-CDN/z4s0jg/73017/1a07bde8fddaa6c1fdd29104154c19c0/b8d03211e16c1afd254461b9eedc801e/_/download/contextbatch/js/_super/batch.js?locale=en-UK:3342:4228)
• at Class.formatSuggestions (http://jira.nt.ad.local/s/d345e60b067793a34f600707d04577e6-

[duncan-atkinson]

Sorry I was not clear above, it is not the opening in a different tab which is relevant here, it is opening the issue on it's own. when using 'a' short cut to assign a task from within a sprint board the issue is more prominent. however it is still an issue from the Issue view.

We have no banner. Will update this Question if we find an add-on which is causing this behaviour.

[somethingblue]

Hi Duncan,

Do you have an announcement banner?  If you do try removing the announcement banner to see if you continue to run into the issue.

It's interesting the behavior is different in a another tab.  What about a private/incognito browser or another browser all together?

I've also seen add-ons cause this behavior.  When you have a window to disable the add-ons and enable safe mode, do so and see if you get the same results.  If not, re-enable them one by one and see which one is causing this behavior.

Cheers,

Branden