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Cloud for Gmail: How to link email message to existing Jira issue (task)?

Timothy Hitchcock February 15, 2020

Installed add-on "Atlassian Cloud for Gmail." When I open an existing message in Gmail (Chrome, Win10), I am able to open right sidebar and create a Jira issue, but cannot look up an existing issue and associate it with that message. Could not find an option within the Jira task to link to an email message. Seems important but missing. Comments welcome.

p.s. = Shortly after posting, I did learn how to forward said email message to Jira and have it show up as a comment in the existing issue. One must add the issue ID to the subject line (or anywhere in the body?), and one must know the address of the Jira default mail handler to which it is to be sent. Still curious if this can done inside Gmail with the add-on "Atlassian Cloud for Gmail." Does not seem to be offered. Maybe because the authors assume that everyone knows how to forward email to Jira. I did not, and my search of the Documentation and Community resources did not produce relevant hits.

3 answers

0 votes
Suzanne Cranfield October 2, 2024

I am looking for this functionality too! 
We have an app that works between Outlook and Jira Cloud which is great but need the equivalent from Gmail to Jira Cloud. 


I see apps to create Jira tickets from Gmail - but I want more functionality than that. 

Anyone got ideas/suggestions ? 

0 votes
Alfonso Saera
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July 10, 2023

Any news on this? I would love to use this functionality

0 votes
Martijn Verhoeven May 12, 2022

Looking for the same. Still keen on finding a solution. 

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