Our team will be using colour on JIRA board to help us identify the length of time the card has been in a particular lane.
For example Green - when card has been there 1-2 days, Yellow 3-5 days etc.
If a tickets is flagged, we want the timer on the card to not count the time it was flagged. Is there a way to put a query in place to do this?
Hey @Vishal Sharma - welcome to Atlassian Community.
I think you can do this by:
1. Navigating to Jira board settings
2. Selecting "Card Colors"
3. Select "Colors based on queries"
4. Then Create new rules using JQL queries
Then, I haven't been able to test this myself but I think:
status = "Your Column Name" AND status changed to "Your Column Name" before -5d
Should be the JQL query you need, obviously modifying the "Your Column Name", and the number of days (-5d) accordingly.
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