Comment using @ name

[Roja Gurram]

Hi Team,

It seems that if I leave a comment under a ticket, using the @ tag (like when I call someone by their names) this person still doesn't get an email that she/he was mentioned underneath such a ticket.

Could someone please advise on this soon.

[Vincent Grajek · Accepted solution]

Hi @Roja Gurram 

You can set this in your personal settings :

[Gaurav]

Hello @Roja Gurram 

Just to add, the settings as suggested by @Vincent Grajek would need to be updated by the user who is not receiving the emails notifications on the profile.

[Roja Gurram]

Hi Vincent Grajek,

I Should not see those options in my profile. where should i get pls?

[Gaurav]

Hello @Roja Gurram 

Please navigate to 'Personal Settings' under Jira, to check these settings.

[Roja Gurram]

Hi Gaurav,

Please find the attached screenshots. I could see only the below options. Kindly advise if im going in wrong direction.

[Vincent Grajek]

Here is a screenshot of my menu

[Roja Gurram]

Hi Vincent,

Thanks for your reply. However im looking for server not for ClOUD

[Gaurav · Accepted solution]

Hello @Roja Gurram 

My apologies for not reading the issue completely and assuming that it is for Cloud and not the server.

Kindly check the Notification Scheme of the project for which this is happening, specifically the notifications for 'Issue Commented' and 'Issue Comment Edited'.

Please accept the answer if this helps solve your query else respond and allow others to share input.

[Roja Gurram]

Hi Gaurav,

Thanks for the reply.