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Communication problems after VM move to new host

Joe September 21, 2018

Jira and BitBucket VMs were moved to new hosts, now OAuth has limited connection, getting connection errors on Jira Development panel.  Have deleted, recreated links with no success as suggested.

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AhmadDanial
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2018

Hi, Joseph.

Can you share more details on the error that you are seeing on JIRA Development panel so we can get a better overview of the issue?

I am suspecting network configuration since you mentioned that the VMs were moved to new hosts. Did you check if the servers can talk to each other via telnet and / or ping? What was the response? If you are using the default port, run the following command from the JIRA terminal:

echo | telnet <bitbucket_url> 7990 

If you configure SSH, run the following:

echo | telnet <bitbucket_url> 7999

Are there any firewall / proxy configuration done in front of the servers? If there are, have they been updated to reflect the information from the new servers?

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