Company managed kanban board cropped at viewport border

[Jim Zhai]

Hi guys, hoping some of you have a solution coz it's driving me crazy -_-! When I view a Company managed Kanban board on Jira cloud, the right hand side got cropped (see screenshot below). I can't see the board setting menu, or the full ticket number at the last column. None of the other type of board has this problem.

I'm on Chrome 103.0.5060.114, MacOS Monterey 12.4, Screen Resolution 2560 * 1080.

I have tried zooming in and out but the issue remains.

Thank you.

Cheers,

Jim Zhai

[Petter Gonçalves · Accepted solution]

Hello @Jim Zhai

Thank you for reaching out.

I confirmed there are no known bugs reported at Atlassian describing the behavior you are facing, and we were not able to reproduce the cropped board using the same chrome version (103.0.5060.114).

That being said, I believe the behavior might be caused by an extension or the cache of your browser or some specific setting of your board. Please, follow the steps below so we can properly troubleshoot the possible root causes:

1. Check if the same behavior happens when using Chrome in incognito mode - If possible, update Chrome to the latest version before the test
2. Check if the behavior happens using any other browser
3. Can you let us know if you have any third-party apps that might affect the board view?
4. Is the problem happening for all the boards on your site or just specific ones? Can you try to use a board located on a different project and check if the problem still reproduces?

Thanks!

[Jim Zhai]

Hi Petter,

Thx so much! I tried your debugging steps and turns out it is because of a plugin I had(Screenshot Tool - capture & editor 1.0.4).

Disabling the plugin fixed the problem for me. Thank you.

Cheers,

Jim Zhai