Complex Jira Workflow break Greenhopper

[Tamara Blake]

We have a fairly complex workflow in Jira which includes several circular paths. When I try to fit this in to the normal "to Do", "In Progress" and "Done" in Greenhopper it just chokes on it. I think there are just too many options from different statuses for Greenhopper to understand. When I try to move an issue from "To Do" to "In Progress" (for example) in Greenhopper it just fails. I guess my question is will Greenhopper work with a complex workflow that has several circular paths?

[Adam Saint-Prix · Accepted solution]

I'm not sure how complex your workflow is, but GreenHopper should allow you to map the various workflow statuses/linked steps the standard Task Board columns. If you need to add additional columns to better reflect the workflow complexity, you should be able to do so by configuring your task board settings. Make sure the various statuses map to a task board column.

Not sure what version of GreenHopper you are on, if it's the latest have a look at the documentation on Task Board mapping for more on how that works.

Having said that, what's the exact error that you are getting when you try to move an issue from "To Do" to "In Progress"? It could be a number of other things. I know if you are using the default jira workflow behavior and have a transition called Start Progress, there's a condition that only allows the current assignee of the task to be able to transition it from "Open" to "In Progress". If your custom workflow follows this convention, then moving from "To Do" to "In Progress" would as you say "choke" if you weren't the current assignee.

If you could post a screenshot of the failure, that might help us help you. Otherwise, if things just silently fail I'd check the JIRA logs for errors.

[Adam Saint-Prix]

Bummer.

[Tamara Blake]

Thanks for your response. Unfortunately we no longer have Grennhopper set-up so I can't send you the error message. I will close this issue for now

Thanks Again