Configuring Multiple Mail Handlers

[Liz]

Hi there,

I'm having trouble adding an incoming mail handler. I'd like to be able to create tickets from email for three different gmail addresses, each going to different projects. When I try to add an addition gmail handler, it just changes the project in which the tickets are created.

Any help is appreciated!

[Pedro Cora · Accepted solution]

Hi Liz,

You just need to configure the three mail accounts in the Incoming Mail and then create three separate mail handlers, one for each of the mail accounts that you have.

[George-Cristian Serban]

Hello Pedro,

Can you help me with the question I have inserted bellow?

Kind regards,

George

[IT Support]

Hi Pedro,

I am trying to configure JIRA mail handler and succeeded but when outside of my company users/clients sends an email to my support email id the ticket is creating but they are not receiving any notification/ticket number.

Can you please help me on this, i am very new to Jira.

Thanks in advance.

Harish Kallem

Ph: 919-263-2566 | Ext 116

+91 9700131754

[Pedro Cora]

Hello,

You can achieve this by configuring some mail aliases and using the catch parameter. For more details, check https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

[George-Cristian Serban]

Hello all,

Can you please let me know how can I use one email address to serve several projects?

I have the email, I have the mail handler, but I can record the tasks only on one project. I want somehow to parse the files so I can distribute the email to related projects.

Can you please let me know if this can be done?

Kind regards,

George