Could not create an Atlassian site

[Sam Lin]

Dear support team,

When I was creating an Atlassian site, it took a long time and pop an error message as below.

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: %22959015f8-8e96-7ec4-8eb2-7fd8d3d9e90b%22)

I tried different browsers.

Can you please check and let me know what is wrong? Thank you very much.

[Andy Heinzer · Accepted solution]

Hi @Sam Lin 

I have seen a number of recent reports of user being unable to complete a cloud sign up form.  That form has a google recaptcha element that must appear on it, in order for this to work.  It appears that your network connection might be originating from within mainland China.  If that is true, then you should know that the great China firewall has been known to prevent that captcha from appearing on the page as it should.

For most users, the solution tends to be to temporarily use a VPN in order to complete the signup. If the VPN host is located within a different country, it could then allow the captcha element to be displayed correctly on the page.

Try this and let me know this helps.

Andy

[Sam Lin]

Hi Andy,

It worked thru a VPN. Thank you very much for your help.

Sam

[Tomislav Tobijas · Accepted solution]

Hi @Sam Lin ,

There are a couple of Atlassian support members here, but it would be best if you would contact Support team via their service desk. Also, you can share this issue ID with them.

As community questions are mostly answered by other community members, we do not have the appropriate resources to debug this or make additional analysis.

In case you do not have a paid Atlassian product (in order to raise a ticket), we could reach out to the Community Support team to maybe take a look at this.

Cheers,
Tobi

[Sam Lin]

Great. Thank you very much, Tobi.

[Sam Lin]

Dear all，

I tried to contacted the service desk, there is still no solution. Is there any other ways to approach?

Thanks, Tobi and all.

[Tomislav Tobijas]

Hi @Sam Lin ,

I've requested assistance from the Community Support team so someone should get back to you here within a day or 2.

Hope you'll get this resolved.

Cheers,
Tobi

[Sam Lin]

Thank you so much. Will be waiting for the response from the team. Appreciate your help.

Sam