Could not install Custom Charts for Jira application

[Chaitanya Sanga]

Hi,

I tried to install the "Custom Charts for JIRA" app into our JIRA Cloud to evaluate the application for generating charts. I have selected the Trial version of the app to install.

https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports?hosting=cloud&tab=overview

After the installation, it led me the Custom Charts settings page. But the page is not loading, instead below message is shown.

"Something's gone wrong. Our team has been notified. If problem persists, contact Atlassian Support."

Please help !!

[Tom Harris - Old Street]

Hi @Chaitanya Sanga ,

This looks like it might be a problem with your instance as we haven't seen any issues with Custom Charts on our side.

Sometimes we have seen people have errors installing apps when there is a problem with the billing on your instance?

If you are still having problems please raise a ticket with our support team and we will be happy to work through this problem with you: https://link.oldstreetsolutions.com/support

Don't worry, we'll get this working :)

Kind regards,

Tom - Custom Charts Product Manager

[Chaitanya Sanga]

Thanks for the update, @Tom Harris - Old Street