Create/comment on tickets via email

[John Thompson]

I want to be able to create tickets and comment on tickets via email. When I send an email to jira@mydomain.atlassian.net I expect that a new ticket would be created but it doesn't appear to happen. What else do I need to set/update/configure?

Is there a way to assign tickets to different projects based on the email POP account such as support@mydomain.atlassian.net gets put into the customer support workflow and eng@mydomain.atlassian.net gets put into the tech support project workflow?

[C_ Faysal]

you could use the JEMH plugin.

[Matheus Fernandes]

Hi John

Definitely! You just need to add a POP or IMAP mail server and create mail handlers to parse the emails from your POP/IMAP server and create the tickets in your projects (you'll need to add one mail handler/project). See:

• Configuring JIRA to Receive Email from a POP or IMAP Mail Server;
• Creating Issues and Comments from Email

I hope this helps!