Creating a new bug via email

[Matt Tucker]

Need assistance to create a new bug per email that comes through for a project. Followed this guide to no avail. 

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

Starting to thing it may be the way emails are processed. Unsure how to see what email address will handle them.

[Dave Theodore [Coyote Creek Consulting]]

You didn't provide much to go on here, but hopefully this will help.

First, you need to create a POP3(S) or IMAP(S) mailbox. Depending on the provider, you may need to log in to the mailbox web interface and enable remote POP3(S) or IMAP(S) access. Once that is done, configure the mail handler.  If you receive errors, you will need to troubleshoot them.

Probably the most common things we see are network access and SSL issues.  You will need to verify that the Jira server has network access to the TCP port on the mailserver. You can use something like `curl` on the command line to troubleshoot the network connection.  If your mailserver uses a non-commercial SSL certificate, you may need to import it in to Jira's Java keystore in order for Jira to trust it.  

If you can post up some log entries or screenshots, we can help you better.

A couple other notes:

• The "reply to" email address must exist on a user account.
• The user must have permission to Create Issues (and Browse Project) on the Project in question.
• Jira will ignore email addresses that are assigned to multiple accounts 

[Matt Tucker]

I eventually figured this out. Ultimately created a mailbox that is scanned using POP and thus creates the backlog entries.

Thank you!