Custom Field Column not Visible in Issue Navigator

[Antonio Calì]

Xray app is installed and configured, but Xray-provided custom fields Columns are not displayed in Issue Navigator.

What could be the reason?

[Antonio Calì · Accepted solution]

Hi, 

I have learned that in the Jira cloud version it's not possible to display the Xray desired fields.

[Melo]

Hi Antonio,

Could you please provide an example of what is missing? Usually, you need to add the new fields/columns you want to display.

Here is the link for the Atlassian documentation: 

https://support.atlassian.com/jira-cloud-administration/docs/configure-the-default-issue-navigator/

Please let me know if this doesn't solve your problem.

Cheers,

Melo

[Antonio Calì]

Hi Melo, yes some columns can be added, but value is empty. Other columns are not displayed. This issue is not experienced using Server version (not Cloud).