Custom Field : Multiline text field won't accept \\ for new line. This works only for Comments field

[venkatesh.prasad@ikea.com]

I am trying to perform a import of Multiline text from CSV into Jira's Custom Multiline text field.

In CSV file, I have mentioned \\ at the end of a few lines in the cell. I am mapping this cell's data to the Multiline text field in Jira.

After import, it is displaying \\ instead of putting the text in next line

Also, I have observed that this works only for the Comments field in Jira. The Custom Fields that we create with Multiline Text option, won't accept \\

Can you help with any other alternatives for this

[David Hazeel · Accepted solution]

I had this issue recently and found the answer here.

I think it's most likely that you don't have a space either side of the \\. In the CSV, even if there's a line break in your text after the \\, you'll still need an extra space.

For example:

Red blue green red \\

Orange purple black grey \\

This won't import correctly until you add a space after the \\.

I hope that makes sense.

[venkatesh.prasad@ikea.com]

Thanks David,

You are right about the space.
But also, I had not set the Wiki Style Renderers for the custom field and by default it was Default Text Renderers, which caused this issue.

Its fixed now.