Custom Field for User to store Slack's user_id

[Robert ten Bosch]

My team is about to start using Jira. And I'm pretty new to configuring Jira. So maybe I’m overlooking something. 

My question is this:

Is there a way to store external ids that are linked to the user especially the assignee?

Because my problem is this:

I want to send an individual a message on slack. I want to do this when they forget to log their hours in a ticket. 

I've already created the trigger to send the message but now I have to create a pretty big if else tree to send the message to every assigned individual team member. And i have to do this every time we get a new team member.

I was hoping there is something like {{assignee.custom_field.slack_id}} that I can use in the channel or user textbox. 

Kind regards, 

Robert

[Haddon Fisher · Accepted solution]

I've solved a very similar problem using entity properties, but they're not super friendly to use since JIRA doesn't give you a UI to set\edit them.

Depending on how often you add users and whether you have a source of truth for them, it might be easier to write a script to set them via the JIRA API - however if that's beyond you (as it would be me) you can set and edit entity properties using Automation rules.

[Robert ten Bosch]

Thanx!

I'm going to look in to that.

- edit

I't worked.  I did however user the api route. I found that to be a little bit easier.

[Daniel Eads]

Hi Robert,

Glad to hear you got started with storing the Slack UIDs as properties with an API call. We've released a script that should help speed this up (it will do all the users in the Slack workspace at once). You can check it out on this article. Hope this helps!

Cheers,
Daniel