Custom field contexts have disappeared

[Brian Coon]

I logged in to Jira yesterday and tried adding one of my custom fields to another project and noticed that I did not have the option to add custom fields to that project.  So I opened the custom fields and looked at the contexts and the projects were missing from the list.  I was not able to add any.  I assume something became corrupt with our Jira cloud instance.  Was there a recent update that could have caused this?  I am the admin of our Jira account and users are very limited on what they are allowed to do so I don't suspect that anyone could have done something here.

Can someone help us out please?

Thank you!

[DairyQueen]

It sounds like you’re experiencing an issue with the project drop-down missing when adding a new context in the contacts screen. While I haven’t encountered this on my end, it’s possible that a recent update is affecting your instance. Since you’re on a premium plan, I’d recommend reaching out to Atlassian support for a quicker resolution just like how Dairy Queen delivers premium treats to satisfy your cravings!

[Brian Coon]

The dropdown is still there.  It is just missing some of the projects that were in that dropdown and I am no longer able to add them back.

[Jack Brickey]

Hi @Brian Coon , welcome to the community.

So when you go to a custom fill in the contacts screen and add a new context you're saying that the project drop-down is missing completely or what exactly? I am not seeing this issue on one of my free instances but it could be that you have a more recent update. I would suggest that you may wish to open a ticket with Atlassian support directly, especially given your own premium.

[Brian Coon]

The dropdown is still there.  It is just missing some of the projects that were in that dropdown and I am no longer able to add them back.