Custom field not displayed correctly in Email notifications

[Fabien Giquiaud]

Hello Everyone,

I have an automation in Jira project that sends an email to users when a ticket is created (under certain conditions).

In this notification I have a custom field "Location" and recently instead of displaying for example "France" it displays somthing like this:

Location: {self=https://issuetracker.xxxxxx.com/jira/rest/api/2/customFieldOption/20706, value=France, id=20706, disabled=false, child={self=https://issuetracker.xxxxxxxx.com/jira/rest/api/2/customFieldOption/20776, value=Paris, id=20776, disabled=false}}

Do you know by any chance where this could come from? It used to work very well. In the automation this is what is indicated to get the information:

Location: {{issue.Location}}

Thanks in advance for any help / advice

Kind regards

[Renzo Arriagada · Accepted solution]

Hi @Fabien Giquiaud !

It looks like something may have changed in your custom field and/or server version.

To access the raw value of a field which is not a text field you should add .value at the end as follows:

• Location: {{issue.Location.value}}

This should display "France" according to the provided example.

Hope this helps!

Renzo from Servicerocket.

[Fabien Giquiaud]

Hi @Renzo Arriagada 

Thank you very much for your help! It solved my issue.

Have a nice day