Custom mail to an email-adresse in a custom field on an event

[Søren Hansen]

Hi everyone
I hope some of you can inspire me. I have a team that want to send a automated email to the customer once they take the issue into their workflow.
note: The issues is created by JEMH via email.
example: The issue goes from one state in the workflow to another.
It must also be ensured that this email is not sent multiple times. Since the idea is that it should be an information to the customer that their case is taken care of.

EDIT: Hi everyone. I found a solution. I used ScriptRunner's workflow function. I made a post function on my workflow transition, and used scriptrunner to send a custom email.

[Søren Hansen · Accepted solution]

Hi everyone. I found a solution. I used ScriptRunner's workflow function. I made a post function on my workflow transition, and used scriptrunner to send a custom email.

[Boris Berenberg - Modus Create]

I think the easiest thing would be to send an email via a post function. We support this in Notification Assistant for Jira

[Aron Gombas _Midori_]

This super-popular app is designed to solve use case like yours:

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=server&tab=overview