Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Custom user lookup field not appearing in mobile app?

Dan Witte
Dan Witte
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 26, 2017

We have a number of custom fields on our tickets. In the iOS and Android mobile apps they're all appearing except for a user lookup field called "reported by". As far as I can see, there's no reason this should be the case

Answer
Watch
Like Carlos Khatchikian likes this
782 views

1 answer

0 votes
Carlos Khatchikian
Carlos Khatchikian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2017

Hey Dan,

I am Jira Mobile Team lead, can you please send us a screenshot of the custom field that you are using?

We need to understand if it is a custom field provided by Jira or another plugin...

Thanks!

View More Comments
Dan Witte
Dan Witte
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 27, 2017

Hey Carlos, sure here it is attached. As you can see it's a custom field from Jira.

 

Screen Shot 2017-09-27 at 8.12.31 AM.png

 

Screen Shot 2017-09-27 at 8.12.21 AM.png 

Like
ServiceDesk
ServiceDesk March 2, 2018

Hi Carlos, I had the same issue with Custom field - User Picker (Multiple Users) not appearing on my Android mobile phone.  Did you manage to get this resolve?

My JIRA mobile app is v3.0.103

My Android mobile phone is Samsung Note 8, Android version 7.1.1

Hope to hear from you soon.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.