Customer service feedback survey

[Manu Kaura]

Hello All...

Greetings...

Need some help on this:

Is there way in JIRA to send a email with a survey link to the customer to get a feedback on how the service was after the ticket is closed.

Regards

Manu

[Aykut KANYILMAZ]

You can try this plugin. https://marketplace.atlassian.com/plugins/com.knylmz.survey-plugin

[Ken Rupin]

Have you used this plug? I'm trying to develop a random survey solution that randomly selects closed tickets to provide survey's too...covering like 10% of my population. Do you know if the plug can be adjusted to do that? 

[Manu Kaura]

Thanks Diego...

Could you please guide us to the steps on how to build the E-mail template which can be associated to the survey & where is the survey capability in JIRA. We are not using confluence.

[Diego Zarpelon]

Hey Manu.

What I think you can do is this:

• Create an event and an E-mail template attached on it.
• Create a postpone funcion for your "Closed" status (or anyone that set the issue closed)
• Point the postpone function to send that E-mail

Hope this helps!