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Customized fields disappeared

Perrycurtis Elechi October 28, 2019

Hi Guys, 

So recently I noticed my customized fields have disappeared.  When I open the ticket page it appears for a few seconds and then disappears. Most times it doesnt even appear at all. When I click on configure I can see it. What could be the cause of this? 

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fran garcia gomera
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October 29, 2019

Do you have behaviors? sounds like there's a script hidding the field

Perrycurtis Elechi October 29, 2019

I don't know you mean by behaviors. I've never come across that before. Pls explain. 

 

Thanks 

Nic Brough -Adaptavist-
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October 29, 2019

Behaviours is a module within the ScriptRunner app that can inject javascript that modifies the front-end of Jira on the client side. 

You do not have it though - it does not (yet) work for Cloud.

fran garcia gomera
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October 29, 2019

my bad, i didn't see you were on cloud.

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Nic Brough -Adaptavist-
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October 29, 2019

But flickering on-screen for a sec and then disappearing does suggest javascript (including Behaviours if you were on Server), so I would want to check exactly what you see when you go into "configure" - is the field enabled there?  Does it appear if you select it?

Perrycurtis Elechi November 1, 2019

The field is enabled in the "configure" space

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