Delete without question to archive

[Joachim]

Hi all,

there is a new window showing up, when I want to delete an Issue, where I can "choose" if I want to delete or archive the issue. I really then have to type "delete" to delete the issue.

This is horrible! I really want to delete stuff and do not keep everything.

Can I disable this window or the whole archiving stuff in Jira?

(globally or per project)

best regards

Joachim

[Trudy Claspill]

Hello @Joachim 

Apparently this started as an experiment by Atlassian, per:

https://community.atlassian.com/forums/Jira-questions/Delete-or-Archive-confirmation-now-required-to-delete/qaq-p/2926135

But it is listed as "Rolling Out" in the latest weekly blog about updates. Search for the text "Avoid accidentally deleting work items". There is no mention of an option to disable the 2 step verification feature.

I encourage you to raise a support case with Atlassian to find out if there is a way to disable this and share your findings here with the community.

[Christos Markoulatos]

Hi @Joachim

Atlassian “recently” introduced a confirmation dialog when deleting issues to prevent accidental permanent deletions. The dialog now includes an Archive option and requires typing delete before proceeding.

Can this be disabled?
No, there’s currently no global or per-project setting to turn this off. It’s part of Atlassian’s design for data safety.

Official documentation:
Delete a work item from your list | Atlassian Support
Archive a work item | Atlassian Support

Check also the discussion when this feature first appeared:

Delete or Archive? confirmation now required to de...

Hope this helps!

[Shalini Pradhan]

Hello @Joachim ,

Good day! Welcome to Atlassian Community :)

This change is introducing an additional step to deletion of an issue in jira to make sure users dont accidentally delete a work item. Earlier when a Jira issue was deleted, there was no way for users to restore the issue or recover any data from it.

Now, when users attempt to delete issues and they have to type in the word “delete” to avoid unintentional deletes. This change also allows customers the option to archive issues instead of permanently deleting them.

More details: https://community.atlassian.com/forums/Jira-articles/Two-Step-Deletion-in-Jira/ba-p/2998021 

Thank you!

[Joachim]

this is total crap. not all users are idiots that constantly delete their issues without intention.

[Hari Krishna]

Hi @Joachim ,

Atlassian recently introduced the archive prompt as part of the new issue archiving feature. Unfortunately, this confirmation window (where you have to choose archive vs. delete and type “delete”) cannot be disabled — neither globally nor per project.

It’s a permanent change by Atlassian to reduce accidental deletions. The only way to bypass the archive window is by using the Jira REST API (DELETE /rest/api/3/issue/{issueIdOrKey}), which deletes issues directly without the archive confirmation. However, this requires admin permissions and should be used with care.

Regards,
Hari

[Karan Sachdev]

Hey @Joachim

There is an open suggestion ticket to introduce a trash/soft deletion procedure for work items, in case users delete issues accidentally. This is because we've received numerous support requests in the past from the customers where some users inadvertently deleted issues and we didn't have a way to restore them resulting in crucial data loss.

With this new two-step deletion process, accidental deletions will be avoided since the users will consciously choose to delete the work items. We don't have a way to disable this.

Thanks!

[Joachim]

but there are the ones that really want to delete stuff so that it no longer bothers them!

I assume that most deletions happen on purpose and all those get annoyed by this really disturbing window!

You probably improved for some people and worsened it for way more.

It would be okay if deleting stuff sends it to a trash bin.

This works really well in software since decades but not typing 6 letters for each issue!

[PgM Innovations Support Team]

Hi @Joachim,

As clarified by Atlassian experts, this feature was recently introduced, and currently, there is no option to disable it. However, when deleting tickets through the "bulk change work item" process (even if only a single ticket is selected), the pop-up will not appear.

Hope this helps!

AJ

[Joachim]

thank you AJ. This is a workaround, but I do not want to start bulk deleting when only one issue is to be deleted.

in total it is a really bad improvement.