Deleting a user changing the reporter

[Julius Kelly]

I have the 10 user JIRA account so I can't run scripts. However, it very difficult to changed users when an employee is not with us and we need to delete their account. There isn't a way to reassign a non-existing user to and existing. So how can we delete the user account and pass the issues to another user? Also, the reporter locks the the issue so I can't delete the user - becauser the user is the reporter. Can I change the reporter so I can delete that user account?

I just need to delete users and its so extremely difficult. And i dont care if the issue is deleted to, this is forcing me to keep a bunch of unwanted crappy data. Please help.. thanks...

[Andy Nguyen · Accepted solution]

Hi Julius,

You can easily change the Reporter of an Issue by clicking on the reporter name on the View Issue screen. If the reporter is associated with more than 1 issue, you can filter those issues and use Bulk Change to edit the Reporter field. Make sure you have the following permissions:

• Modify Reporter
• Assign Issues
• Bulk Change (this is a Global Permission)

By changing the Reporter you can retain your issues (simply assigning the issues to others).

Cheers,

Andy

[Nic Brough -Adaptavist-]

You'll find you can't delete users if they are reporter, assignee or have made comments.

The standard advice is "do not delete users, make them inactive - remove them from all groups and roles and they will stop counting against your licence limit, while preserving their history".

That won't help you re-assign the issues, but that's what bulk-edit is for.