Did Team Managed Projects deprecate support for hyperlinks in short text fields?

[Doug Winenger]

We've been using a team managed project that includes several short text fields we populate with hyperlinks.  This week, these fields suddenly become "unclickable".  They are plain text rather than hyperlinks.

Did jira deprecate support for hyperlinks in short text fields?

We used to get this:

Now we get this:

[Bill Sheboy]

Hi @Doug Winenger 

There is an in-progress defect related to the symptom you describe: https://jira.atlassian.com/browse/JRACLOUD-84725

If that does not resolve the problem, I recommend working with your Jira Site Admin to contact Atlassian Support: https://support.atlassian.com/contact/#/

Kind regards,
Bill

[Doug Winenger]

Hi @Bill Sheboy - thanks for the reply. 

That defect seems exactly the opposite of what we are seeing.  We're not getting hyperlinks when we want them...and that just started suddenly this week.  I don't know if we experience the other issue.  For the projects I work in, we don't often record email addresses so we don't see an issue with hyperlinks showing up where they shouldn't.

I am working with my site admin on the issue.  They are not aware of any local issues that would cause this...hence my post here.

[Bill Sheboy]

Understood, and...I wondered if their rolling out "fix" is causing side effects.  I recommend pinging the support team.

[John Price]

Hey @Doug Winenger -

I did a quick test with both Short Text and URL fields and it is working fine for me.  Things to try:

1. Check browser extensions and try incognito or a different browser. Can other people reproduce this?
2. Try editing one of the dead links and just paste the same link back in and save the field. Does that change it?

I couldn't see anything in release release notes. My test:

[John Price]

OH - also, do you have any automation or integrations tied to this field?

[Doug Winenger]

Hi @John Price 

Thank you for the ideas.

I did think of browser extensions.  There's only one new browser extension I've added recently.  I get same issue with and without that extension enabled.  And, this issue extends beyond just me.  As near as I can tell, everyone on my team is running into this.  

I did try accessing in an incognito tab and got same result.

I'm not ruling out a "local" issue.  But, that issue has to be something about our company resources vs. some user/machine specific issue.  It seems implausible that multiple users would all happen to have the same issue pop up at the same time.  

[John Price]

I agree, so maybe @Bill Sheboy  is right that the fix to that bug is causing issues.

Did you try pasting a new URL into the field to see what happens? I see you have a Freshdesk/Jira integration (been there - much harder than JSM) so I want to rule out any automation. Or another way to ask: are people manually entering URLs or is a script or integration doing it?

[Doug Winenger]

Yeah, the FD integration is not my favorite.  That said, we don't sync much other than comments when there is a link. I personally disable the links as they don't offer much value to me to repeat the comments in two contexts.  The Freshdesk ticket link field you see in my screenshot is basically just intended for us to capture the relevant ticket link so we can quickly access it....that is not actually integrated.  

I did try replacing/updating the URL in the field and that did not alter the outcome, the same Url or different url still results in plain text.

I'm following up with my site admin to get a support ticket submitted with Atlassian.

[Frank Sessler]

We see the same effect on short text fields, it seems to have started a week or so ago.
Sometimes the URL is formatted as a link, sometimes not.
Sometimes it helps to refresh the browser several times.
The affected fields are non editable, if we switch to editable the formatting is correct.
Have meanwhile opened a ticket with Atlassian.

[Frank Sessler]

Forgot to add we using Company Manged Projects.