Difference between Deactivating a user and revoking Application Access

[Taylor Huston]

Functionally both of these actions seem to have the same goal.

Editing a user and unchecking the 'active' box.
Going to a user's profile and unchecking the Application access.

Both make it so the user cannot log in and does not count towards licensing.

Beyond that, what subtle differences are there? I couldn't find any clear information in the documentation.

[Shannon S · Accepted solution]

Hi Taylor,

Deactivating a user would disable it on the entire instance. Simply removing Application Access only removes their access from that one application.

So, for example, if you had an account with both Jira and Confluence, deactivating would remove access for both Jira and Confluence. Whereas removing Application Access from just Jira would ensure the user can still access Confluence.

If you only have one application, such as Jira, then it would essentially be the same.

I hope this is clear, but do let me know if you have any questions.

Kind Regards,
Shannon

[Taylor Huston]

Hi Sannon, I assumed as much. I am looking for a workaround for what we are experiencing in:

https://jira.atlassian.com/browse/JRASERVER-65293

Need to be able to deactivate users without turning off the ability to keep things like usernames and stuff synced with LDAP. I was hoping that revoking application access would serve mostly the same purpose. But it's still not ideal, as the automatic deactivator plugin we use still needs to be able to, you know, actually deactivate the user.

[Aswini Ravella]

Hi,

I have a site admin access, recently I am bale to suspend the user access. but from last 4 days I suddenly lose access to suspend the user, still I have site admin role. How this happens all of sudden? any changes happens form jira side? or it might be a cause of someone chnaged the group level access. I think site admin is a default group so no one can change this access level.

Please suggest.