Difficulties giving access to one specific user

[Coppitters, Annabel]

Hi there

I am trying to give access to a user from a third party but he is experiencing issues. These are the steps to reproduce and it is giving us a 400 error bad request:

1. Tried log in again
2. Asked for Password, I tried to reset the PW.
3. Received email to rest the PW.
4. Clicked on the link
5. Getting 400 Bad request.

We have also tried different links for resetting password, clearing cache and new invite links. 

Any ideas would be grateful- thank you!

Annabel

[Andy Heinzer]

I can see that there is a support ticket for this problem over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-693154

I believe working in that channel would be best to isolate and identify the source of the problem here.

Andy

[John Funk]

Hi Annabel - Welcome to the Atlassian Community!

So you sent him an invite, he received the email but when he clicks on the link he gets a 400 error? 

[Coppitters, Annabel]

It is once he clicks on the invite and the  goes to sign in he gets a 400 error bad request.

[John Funk]

I would go ahead and create a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

[Ajay _view26_]

Hi @Coppitters, Annabel 

Welcome to the community 😃!

Can you provide screenshots to provide context?

I am not able to follow how are you providing access to "third party". Usually a invite link should work if you have admin permissions.

Cheers

Ajay

[Coppitters, Annabel]

Sorry maybe I confused things by saying 3rd party. It is a regular user. When he clicks on the invite from the email invitation he signs in and then it goes straight to a 400 bas request error. 

[Ajay _view26_]

@Coppitters, Annabel 

Strange indeed! Does it happen even for resend invites ?

I have tagged Atlassian Community Support Team for further help

Cheers

Ajay