Disallow JIRA issues created from Slack

[Jeremy Lundy]

I'd like to disable creating issues from Slack, but keep the rest of the Slack-JIRA integration. Any way to do this?

[Tony Knopp · Accepted solution]

Hey @Jeremy Lundy ,

I'm with the Slack <> Jira integration Team at Atlassian. Unfortunately, we do not have the ability to disable issue creation from Slack.

If you don't mind sharing, I'm curious to know more about why you're looking to disable this functionality specifically.

We do respect all Jira project level settings, so you could modify your project(s) permissions schemes to disallow users from creating issues overall, which would also stop them from creating them in Slack (or Jira web UI). Not sure if that fits your use case however.

Thanks,

Tony

CC: @Audrey Garcia 

[Jeremy Lundy]

We're looking to do it because the quality we see in bugs raised from Slack generally doesn't follow our required description rules.

Ideally, we'd want to restrict what can be raised from Slack by project and issue type.

So like creating a task in project A is allowed, but creating a bug in project B isn't.

[Mary Chau]

Need this too. People are just creating tickets from the messages and it doesn't follow our format, so we spend more time reading rather than bug fixing. But the link preview and actions are so helpful.

[Tom Porto]

Hi @Tony Knopp 

Same request here as well. 

We use a specific Request Type in Jira Service Management that relies on a form to collect the necessary information for assessing and resolving service management inquiries.

We want to encourage our users to leverage the Slack <> Jira integration's 'Add to issue' functionality. However, this integration also exposes the 'Create issue' functionality, which we want to disable.

Reasons:

1. We rely on the Request Type form mentioned above to ensure all required details are captured.
2. Issues created via the Slack <> Jira integration's 'Create issue' functionality bypass our workflows for the Request Type, which are critical for proper issue handling.

What We Need: Ideally, we want to ensure these two requirements:

1. The Slack <> Jira integration adheres to our Request Type form when creating issues.
2. Issues created through the integration respect and trigger the workflows we have configured for our Request Type.

Is there a way to achieve these two requirements? 🤞😃

[Andries Maritz]

Hey @Tony Knopp,

I have the same request.

Our use case is:

• Use Jira Service Desk and its form creator for submissions from other teams within the company
• Post the issue link in a Slack channel for the engineering team to assess

Without the form input fields, people don't give us the desired information. To that end, a "read only" mode or a "preview only" mode would have been perfect.