Does jira garantee any kind of no downtime on cloud products?

[Becky]

I was searching within the documentation and plans. Didn’t find any references to that.

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Becky 

Atlassian guarantees 99.90% uptime for Premium products and 99.95% uptime for Enterprise products.

You can check the details at Service Level Agreement for Atlassian cloud products 

Best regards

Sam

[Dwight Holman]

We have had cases where Atlassian did not achieve their uptime target, and made a compensation claim. The process is quite smooth.

NOTE: Because this is a Monthly uptime target they won't finalize compensation until after the end of the calendar month of the outage.