Due date changes back to original

[ADAM]

Hello,

I am having a problem suddenly when I try to edit a due date for an issue. I change it successfully in either the right side field or the main issue edit menu. Then after a few seconds or a refresh it changes back to what it was before. The due date change is not saving. 

Anyone know why?

[Thomas Gavin]

Hi Adam,

Were you able to fix this issue? We are facing the same. No automations and all permissions are checked and ok. On some issues we can change Duedate but after a few seconds it reverts back to the previous Duedate. In History you see your own name/user changing the field value and again your own name/user changing it back (even though you actually did not) Starting to wonder if our BigGantt app is somehow responsible for this? 

Rgds
Thomas

[Anna-BigPicture]

Hello,

Many plugins may offer process automation. One of them is BigPicture/BigGantt. If you have BigPicture, please let me know. I will help you to investigate if the described behavior is related to our addon's configuration.

Best,
Anna
SoftwarePlant Support

[Thomas Gavin]

Hi Anna,

Thanks for replying. I'll open a ticket.

Rgds

Thomas

[aikunim]

Hi @Anna-BigPicture ,

We are having the same problem. If I try to remove or change the due date, it flips back. We are using a Bigpicture 7.11.9. All solutions I found related to Trello, but we are not using Trello plugin. 

In jira logs I can see that bigpicture change it back:

2021-04-21 16:54:09,388+0600 SP-bigpicture-0000000.TaskSyncSingleJobExecutor-8447 DEBUG anonymous     [c.s.e.p.j.task.common.JiraServerIssueRepository] [TC:983261fb] Update issue:SS-373, TIME: 00:00:00.000

Can you suggest a solution?

Best regards,

Aikunim

[Anna-BigPicture]

Hi @aikunim
I have a couple more questions for you. According to my understanding, problematic tasks are in the scope of the BigPicture Program, correct me if I am wrong.

Please check in Jira Administration >> Manage Apps >> BigPicture Technical Configuration >> Task Configuration does the "End Date" is mapped to "Due Date".

Moreover, please check in BigPicture Program what is a period mode of a given task and does it have any dependencies. Thank you.

[aikunim]

@Anna-BigPicture thank you for answer.

In configuration "End Date" is mapped to "Due Date" and in program configuration "Manual" task mode selected. Also I removed this tasks from program scope, but it didn't help.

[Anna-BigPicture]

@aikunim

Thank you for your explanation. Please perform "Fix Integrity Checker errors" in Manage Apps >> BigPicture Technical configuration >> Advanced section. See my image as a reference.

If the above-mention action will not resolve your issue, please raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time.

[aikunim]

@Anna-BigPicture Hi,

Today I ran full re-index of jira and problem resolved.

Next time if this problem occurs again I will try your advice.

Thanks for the help.