Duplicate Tickets

[Bosco Fernandes]

Hi Team,

Is there a way to search duplicate subjects which are creating duplicate tickets ?

[Irina_Bel_Stiltsoft_]

Hi @Bosco Fernandes ,

If you're seeking a solution for Jira Work Management and Jira Software to manage duplicates, I've recently tested the rule that can help to find and link duplicate tickets. Here's a video where I show how to do this. II hope you'll find it helpful.

[Ivan Lima]

Hi @Bosco Fernandes, I'm not quite sure what you're trying to achieve. However, a JQL search can help you find issues with similar summaries. If this is the case, you can explore the Search syntax for text fields. If your use case is something related to duplicate tickets being created in your Jira Service Management, you might be coming across a situation described in this post Duplicate service desk tickets from customers. Again, if none of these matches with what you're looking for, I would encourage you to provide additional details, examples, etc.

Cheers,
IL.