Duplicate email from Automation (Trigger = Issue created)

[Kelly Peck]

We are using jira emails for multiple users for a Creation trigger, however the automation emails are duplicating to all recipients. (No JQL being used)

Any ideas how to turn this off?

[Kelly Peck]

Hi @Trudy Claspill 

It does look like the automation is running twice, but I cannot locate the reason for it

I do have a To field for the email, it is run on a Jira User custom field

[Trudy Claspill]

Hello @Kelly Peck 

What information is available in the rule execution Audit Log? Does it show the rule executing the action multiple times? Does it show the rule being executed twice?

How are you setting the To field for the Send Email action?

[Trudy Claspill]

Hello Kelly,

You may have Workflow Post Functions in your Create Issue transition that are causing multiple events to be fired, triggering this rule multiple times.

Take a look at this KB:

https://confluence.atlassian.com/jirakb/duplicate-events-are-fired-twice-or-more-when-an-action-is-performed-on-an-issue-eg-issue-created-issue-assigned-1236937512.html

[Kelly Peck]

Thanks @Trudy Claspill 

There was no post functions but was able to overcome the issue by adding an additional "if" function at the beginning of the Automation, "If Assignee is Empty", This stopped the process retriggering and reassigning twice, but there is still a node issue.

Thank you for the help.