Editing an Issue removes the assignee

[Gerhard Kainz]

HI,

When I click Edit on an issue that has an assignee - under some unidentified circumstances (alas) - the assignee field on the Default form is empty and the assignee is set to unassigned on save.

Does anyone have a hint, what the "circumstances" might be. It is not a transitionn just a plain edit.

Thanks

Gerhard

[Tuncay Senturk _Snapbytes_ · Accepted solution]

Hello @Gerhard Kainz 

IMHO this can only be done via a plugin code. For instance if you're using Script Runner, you may have defined a Behaviors in which it clears the assignee field.

I hope I was helpful

Best

[Gerhard Kainz]

Thank You,

Unfortunately I did not find any custom scripting, that refers to Assignees. However I found out, that it only happens, if the issue is assigned to the current user. 

I will keep ivestigating.

BR

[Tuncay Senturk _Snapbytes_]

Any update on your investigation?

[Gerhard Kainz]

Hi,

It seems to be connected with the default assignee of the component. But this is jut a guess since it does not occur with all components.

[Tuncay Senturk _Snapbytes_]

Hmm, but you mentioned that it changes to Unassigned, that's why it was out of my suspections.

[Gerhard Kainz]

At that time we had not assigned responsibilities for all components. Since we changed our process (for other reasons) the problem disappeared. However the behavior was strange, but I am currently not able to reproduce it on our system.

[Gerhard Kainz]

BTW Thanks for checking up