Email Handler Settings Keep Changing

[Ronnie Reid]

We keep missing issues reported via email because the Mail Handler Setting keeps reverting to "Studio Email Handler".

So I change it to "Create a new issue...", test it ok and then a week later I see it has changed back and we are missing emails again.

#1 - How can I prevent it from changing?

#2 - Why does Studio Handler not create tickets?

[Mirek · Accepted solution]

Hi Ronnie,

Please take a look on this KB article:

https://confluence.atlassian.com/pages/viewpage.action?pageId=298980223

It is exactly the same problme that you have.

There was already a similar question:

https://answers.atlassian.com/questions/131697/comments-from-email

If this will not help you I suggest you to just simply create a new support ticket in support.atlassian.com. Your instance may have some more specific problem that requires an action.

-Mirek