Email Notification

[Anhtuan Doventry]

We own both the JIRA Service Management & JIRA Software. With the JIRA Service management, the users are getting notified via email.

However, with the JIRA Software it is not. I cannot see a difference in setup. Any thoughts on what might be going wrong?

[Wouter Bruinings]

Hi Anhtuan, 

Make sure outgoing mail is enabled here: <insert site name>.atlassian.net/secure/admin/OutgoingMailServers.jspa

Check whether your notification schemes notify users on any actions here: 

<insert site name>.atlassian.net/secure/admin/ViewNotificationSchemes.jspa

KR,
Wouter

[Anhtuan Doventry]

It is enabled already.

Apparently, it has to do with the fact that it's a JIRA Software instance and not a JIRA Service Management.

Is that what you think?

[Wouter Bruinings]

How to set it up might be slightly different then JSM, but Jira software also has notifications and should be able to notify users by mail.